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Terms and conditions

Terms and Conditions has taken great care in the development and presentation of this website and the material present on it. However, there may be inadvertent and occasional errors for which we apologise, but for which we can accept no liability.


"You or yours" refers to you as the person who has submitted your personal information on this website agreeing to use the Online Medical Consultation service.

"We or our" refers to Webdoctor Ltd, incorporated in the Republic of Ireland with under Company Registration Number 536841, whose registered office is at Webdoctor Limited, 20 Knockmeenagh Road, Clondalkin, Dublin 22, Ireland.

"Website or Site" means the linked pages of that allow an online consultation to be performed for the purpose of issuing private prescriptions.

Change to the Terms and Conditions

By using the site, you agree to be bound by these Terms. We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms at any time.


By agreeing to our Terms and Conditions and using the site, you declare you wish to take part in the online medical consultation service operated by Webdoctor Ltd through the website. The online consultations are subject to the terms and conditions set out in this agreement.

You agree to register as an authorised user of the site and by doing so you warrant that you are over eighteen years of age or the legal guardian of the child you have registered and are resident in the Republic of Ireland. You agree to not disclose your authorisation credentials (username and password) to any third party. You agree not to register or complete online consultations for anyone other than yourself.

You undertake and warrant that all information provided by you is correct, true and complete.

Medication is prescribed in accordance with information you provide to our doctors through assessments on the website and by account messages, email and by telephone. We rely on the information provided by you and therefore accept no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.

You agree to promptly inform our doctors of any side effects of treatment and any other issues arising from treatments provided through the website.

You agree to inform your GP about medication supplied and advice given to you through the website.

We are not liable for any damage which may arise from your failure to inform your GP or other healthcare professional about treatment you receive from the website.

We are not liable for any damage which results from your failure to follow advice given on the website.

You accept the advice that the website does not replace your GP and that you should consult with your GP and other health carers when you are advised by our doctors and as need arises.

In the event that you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions, or you do not fully understand the advice or information given to you on the website, you agree that you will seek clarification from the website doctors.

You agree that any medicine our doctors prescribe to you will be exclusively for your own personal consumption and not for any other person and you undertake not to supply any other person with any such medicine.

You agree that, before taking any medicine that our doctors have prescribed, you will read all of the information that the doctor has provided to you, both online and in printed form. You agree that you will read the manufacturer’s Patient Information Leaflet that accompanies the medicine and that you will follow any advice that the dispensing pharmacist provides to you.

Prescriptions are issued entirely at the discretion of the doctor. Webdoctor Ltd cannot guarantee a consultation with a doctor on the website will result in a prescription being issued.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

You give your consent for information about yourself, your health and your medical history including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Webdoctor Ltd employees and a Doctor working on Webdoctor's behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.

Online consultations made electronically from this Website will be dealt with by a Doctor as soon as possible. is an online consultation service that relies on third party networks and technology for communication and we are unable to guarantee a time of arrival of consultation information to a Doctor or absolutely guarantee it will arrive at all.


You are responsible for providing valid credit or debit card details and in doing so you are authorising us to take payment in full for the service and warrant that you are authorised to use the card. Our pricing is clearly displayed on the website. Prices include post and packaging.

Cancellations and Refunds

Video consultations may be rescheduled free of charge if requested 24 hours in advance of the appointment time. All requests to reschedule must be made by emailing

Cancellations for video consultations must be made 24 hours in advance of the appointment time for a refund.

Cancellations for health tests are accepted provided the unused and unopened Home Test Kit (including packaging box) is returned to us. €15 is deducted from the refund to cover the cost of as the kit, which must be destroyed and cannot be reused and to cover our postage costs.

Cancellations for web-form consultations (via our online questionnaires and where no video consultation is booked) may be made within thirty days of payment provided the original signed prescription is returned to us unused. €10 is deducted from the refund to cover some of our costs.

If our doctors decline to provide you with a prescription in our web-form consultation (via our online questionnaires and where no video consultation is booked), a notification message will be sent to your account and you will receive a full refund.

Refunds can only be made to the original credit or debit card and take 1 to 10 working days to process.


Webdoctor Ltd has taken care in the preparation of the content of this website. To the fullest extent permitted by the law, Webdoctor Ltd disclaims all warranties of any kind with respect to the content of this website.

Exclusive jurisdiction of the Irish courts

The Site has been created and is controlled by Webdoctor Ltd in Ireland. These Terms will be governed by, and construed and enforced in accordance with, the laws of Ireland. You hereby unconditionally and irrevocably submit to the exclusive jurisdiction of the Irish courts.